Description
In the modern concept of business, the client is no longer just a customer or client; they are also essentially a partner and co-creator of the product and services.

The goal of this training is to clarify the concept and emphasize the importance of client orientation, and to show, on practical examples, the benefits of client oriented business. This training should motivate participants to apply, on their own, and practice behaviors which reflect the client oriented approach in everyday work.

Educational outcomes

Participants will learn:
• Why client orientation is important for their business
• How client orientation can help them do their job more successfully
• How to practice client orientation in everyday work
• How to overcome obstacles and solve immediate crisis situations in their work with clients

Who is the training intended for?
All those who work in sales, and in fields requiring communication with clients and external associates.

Training duration:
The training lasts one day and consists of three 90-minute blocks.