Description
Corporate culture provides the framework for conflict management and resolution, but a great part of the responsibility is on those who manage teams and processes. How people react to conflicts, which behavioral patterns will be encouraged, or discouraged, what principles will be valued, also largely depends on the employees who are directly responsible for particular teams and their performance.

The goal of this training is for the participants to learn how to manage conflicts of others in the work environment. By gaining a deeper understanding of the nature of conflict, as well as the factors affecting it, participants will be able to create a work environment where conflicts are successfully resolved, so that those conflicts would affect the employees’ productivity and motivation less.

Educational outcomes

Participants will learn:
• How to effectively use strategies when managing challenging situations and people involved in conflict
• How to have confidence when resolving others’ conflicts, as well as understanding their own reactions to conflicts
• How to create an environment where conflicts will be resolved and differences accepted

Who is the training intended for?
Those who are responsible for the communication and functioning of teams.

Training duration:
The training lasts two days, i.e. six 90-minute blocks.